Gamification 101: Why It Works! A Customer Engagement Case Study

This News Source from Object Frontier Blog on Gamification Principles

If you ask someone to describe their favorite game, many people will easily list several – whether they are board games such as Monopoly, console games like Xbox’s Halo, or online games played on a computer or mobile phone, everyone can recall a game they love. Games offer us fun and interactive ways to socialize with friends and family or to spend a few minutes just decompressing after a busy day. But why do we get so much enjoyment out of gaming?

“Gamification” is the term used for this process of adding gaming elements to a non-traditional game setting in order to engage with customers or employees in a memorable and fun way. Incorporating the following game characteristics into a software system makes for a more interactive experience for the user:

  • Earning points, bonuses, or virtual currency
  • Advancing to different levels of play
  • Achieving goals
  • Engaging in competition through challenges, contests, and trivia
  • Being recognized by leaderboards, badges, and titles

By offering a more interactive portal for their customers or employees, businesses are realizing the positive impacts of improved employee performance and increased customer loyalty. Read More about Gamification News

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One Response to Gamification 101: Why It Works! A Customer Engagement Case Study

  1. I love what you guys are up too. This type of clever work and exposure!

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